SOME OF THE HEAVY PRESENTERS INCLUDE:
Prof. Virgil Mensah–Darty–Prof who lectures on Entrepreneurship and Globalization. He
has several years of experience teaching at both the Graduate and Undergraduate level. A major part of his lecture typically focuses on Customer Service and he will provide data, and case studies surrounding customer service and how it relates to business success. He will also show how customer service has evolved overtime.
Calvin Green–Mr. Green is a workforce Development professional who responds to his client needs to match skilled potential employees with his clients’ organization. He will share his experience and shed light on the importance of not only a skilled employee, but an employee with great customer service skills as well. Why is this important to
organizations???
Steve Mayers –Is an Aviation/Airport Executive who travels the world extensively. He will share his experience about Customer Service and Experience around the world. He will differentiate the difference between countries who move beyond Customer Service to Customer Experience and what they have in common in his presentation.
George Yunis – Customer Experience Expert- He will share his expertise in the area and the things that sets companies apart who engage in Customer Experience.
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